Comfortable Addition to Our Full/Size Bed and AWESOME Customer Service!
This is an awesome unit that is priced well under the movable mattress competition in retail stores. As a bonus, our memory foam mattress is perfect for this base. We were able to get rid of our box spring and use this setup in our existing frame with some modification (removed the rail holding the slats for the box spring). We did experience the same frustration shared by other reviewers about painted bolts being difficult to insert. Despite that, the bed went together well, and the customer service offered by this company could not be better. We requested and received detailed product assembly instructions via email before the bed arrived. After it had been set up for about a month, a weld failed. Jim Stanco, the e/commerce manager, responded in less than six (6) hours and quickly arranged to expedite the shipment of a replacement unit. In fact, he made the whole resolution process as painless as possible. Thanks to our enjoyment of this bed base, weve ordered one for our queen/sized bed as well. I simply cannot say enough about how much we enjoy the flexibility and additional features (massage, USB port) of this bed base and how polite, professional, concerned, reasonable, and responsive this companys customer service has been.If you purchase one of these adjustable bases from , I hope you will enjoy it as much as we have. Sweet dreams! Well made just what I was looking for!
Comfortable Addition to Our Full/Size Bed and AWESOME Customer Service!
This is an awesome unit that is priced well under the movable mattress competition in retail stores. As a bonus, our memory foam mattress is perfect for this base. We were able to get rid of our box spring and use this setup in our existing frame with some modification (removed the rail holding the slats for the box spring). We did experience the same frustration shared by other reviewers about painted bolts being difficult to insert. Despite that, the bed went together well, and the customer service offered by this company could not be better. We requested and received detailed product assembly instructions via email before the bed arrived. After it had been set up for about a month, a weld failed. Jim Stanco, the e/commerce manager, responded in less than six (6) hours and quickly arranged to expedite the shipment of a replacement unit. In fact, he made the whole resolution process as painless as possible. Thanks to our enjoyment of this bed base, weve ordered one for our queen/sized bed as well. I simply cannot say enough about how much we enjoy the flexibility and additional features (massage, USB port) of this bed base and how polite, professional, concerned, reasonable, and responsive this companys customer service has been.If you purchase one of these adjustable bases from , I hope you will enjoy it as much as we have. Sweet dreams! Well made just what I was looking for!