All in all this is a 5 star sofa, but I am giving it 4 stars due to shipping issues.
The sofa is well built, comfortable and looks great. Time will tell how well it stands up to normal use.
The 1 star deduction is for the poor shipping protection which is basically non/existent for this item. I ordered the sectional and love sofa and both were received damaged. Both boxes were falling apart by the time they were delivered. has aming customer service and they were quick to replace both. The return process was pretty easy. The 2nd set both came damaged again but I decided to deal with the damage rather than go through the return process again. Its disappointing that something this expensive has very little shipping protection especially when shipped via freight carrier. Product was just as descriproduct
Excellent sofa, terrible shipping protection
All in all this is a 5 star sofa, but I am giving it 4 stars due to shipping issues. The sofa is well built, comfortable and looks great. Time will tell how well it stands up to normal use. The 1 star deduction is for the poor shipping protection which is basically non/existent for this item. I ordered the sectional and love sofa and both were received damaged. Both boxes were falling apart by the time they were delivered. has aming customer service and they were quick to replace both. The return process was pretty easy. The 2nd set both came damaged again but I decided to deal with the damage rather than go through the return process again. Its disappointing that something this expensive has very little shipping protection especially when shipped via freight carrier. Product was just as descriproduct