My husband needs it due to back issues. It helped him get out of the chair. Now its broken after only 18 mon. The metal at the end of the rod sheared off after a terrible clanking noise. I thought these would last longer. He could use it as a regular recliner but he cant get out of it without the lift mechanism. He is afraid to hurt his back again. Is this supposed to happen.
I AM UPDATING MY REVIEW TO 5 stars on the customer service and communication. After I wrote the original review I was pleasantly surprised at how quickly and positively they responded. They sent us what we needed to update the motor and rod. We fixed it easily and now my husband has his chair back. He is very happy! Thank you, Exact/me. !!
Emily Webster
Only lasted 18 mon. Metal at end of rod broke.
My husband needs it due to back issues. It helped him get out of the chair. Now its broken after only 18 mon. The metal at the end of the rod sheared off after a terrible clanking noise. I thought these would last longer. He could use it as a regular recliner but he cant get out of it without the lift mechanism. He is afraid to hurt his back again. Is this supposed to happen. I AM UPDATING MY REVIEW TO 5 stars on the customer service and communication. After I wrote the original review I was pleasantly surprised at how quickly and positively they responded. They sent us what we needed to update the motor and rod. We fixed it easily and now my husband has his chair back. He is very happy! Thank you, Exact/me. !! Emily Webster