Update: we sent another request to customer service through the chat feature, they were quickly responsive and sent a replacement faucet part at no cost that is thicker. Installed and seems to be working great now. Original: Faucet broke within 2 months of installation. Customer service hasn’t responded to request for new parts. I love the look of the faucet and the shower head works great but the gold thread in the faucet completely broke off of the wall and we are now unable to use the tub and shower. Super frustrating and cannot reach customer service for help.
Update: Faucet broken within 2 months
Update: we sent another request to customer service through the chat feature, they were quickly responsive and sent a replacement faucet part at no cost that is thicker. Installed and seems to be working great now. Original: Faucet broke within 2 months of installation. Customer service hasn’t responded to request for new parts. I love the look of the faucet and the shower head works great but the gold thread in the faucet completely broke off of the wall and we are now unable to use the tub and shower. Super frustrating and cannot reach customer service for help.