Overall, what I received was decent. Two boxes were delivered upstairs directly to my apartment door. However, after unboxing and assembling I realized that the mattress which was supposed to be included was not in either box. I checked the mail room hoping it might have come in a separate box, but no luck. Now, I have a frame but no mattress. Really disappointing...
Update: The mattress finally arrived today; 3 days after it was initially marked delivered. I would have given it 5 stars if I hadnt been so stressed about the missing/delayed mattress. Although the description states that frame and mattress are separate and may arrive separately, I think it needs to be made more clear that there are actually 3 boxes delivered, not 2 even though the first 2 boxes are marked Box 1 of 2 and Box 2 of 2. The arms of the futon have there own box, the body of the futon has its own box, and the mattress has its own box. It would also be best if there was a better way to track delivery on an item that is made of multiple shipments. When you see delivered and not all boxes have arrived (especially with no way to know the status of the rest of the shipments) it is easy to cause problems. I hope everyone that reads this wont have to experience the same panic and confusion I did. Although the actual product is worth a 5 star rating, the delivery process, confusion, and stress the delay caused me to drop the overall rating.
Updated: Disappointed; Missing Mattress
Overall, what I received was decent. Two boxes were delivered upstairs directly to my apartment door. However, after unboxing and assembling I realized that the mattress which was supposed to be included was not in either box. I checked the mail room hoping it might have come in a separate box, but no luck. Now, I have a frame but no mattress. Really disappointing... Update: The mattress finally arrived today; 3 days after it was initially marked delivered. I would have given it 5 stars if I hadnt been so stressed about the missing/delayed mattress. Although the description states that frame and mattress are separate and may arrive separately, I think it needs to be made more clear that there are actually 3 boxes delivered, not 2 even though the first 2 boxes are marked Box 1 of 2 and Box 2 of 2. The arms of the futon have there own box, the body of the futon has its own box, and the mattress has its own box. It would also be best if there was a better way to track delivery on an item that is made of multiple shipments. When you see delivered and not all boxes have arrived (especially with no way to know the status of the rest of the shipments) it is easy to cause problems. I hope everyone that reads this wont have to experience the same panic and confusion I did. Although the actual product is worth a 5 star rating, the delivery process, confusion, and stress the delay caused me to drop the overall rating.