Im updating this review because of a misunderstanding. Just one day after I posted it the seller did contact me. Apparently they couldnt see, or didnt receive the pictures I sent them originally (which I also posted here). They were very respectful and accepted responsibility for the problem. Maybe theyre new at this and the product is very heavy, with sharp corners that should require a better package and handling, which they also said was being worked out with the manufacturer.
Well, after all, we reached an agreement, they took responsibility and the product is a good one. As I said in the original review, the mechanical part works perfectly. We have used it a few times and serves well both purposes, the bed and the ottoman. Cant give it the 5 stars because of the fabric issue, but their service made me change my perspective on their responsibility and reliability completely. Beautiful color good quality
UPDATE
Im updating this review because of a misunderstanding. Just one day after I posted it the seller did contact me. Apparently they couldnt see, or didnt receive the pictures I sent them originally (which I also posted here). They were very respectful and accepted responsibility for the problem. Maybe theyre new at this and the product is very heavy, with sharp corners that should require a better package and handling, which they also said was being worked out with the manufacturer. Well, after all, we reached an agreement, they took responsibility and the product is a good one. As I said in the original review, the mechanical part works perfectly. We have used it a few times and serves well both purposes, the bed and the ottoman. Cant give it the 5 stars because of the fabric issue, but their service made me change my perspective on their responsibility and reliability completely. Beautiful color good quality