This is a follow up to my original review. I allowed the batteries to die while I was traveling this summer and could not find the backup battery or my keys. They are here somewhere but where is still a mystery. So late on a Sunday I sent a message to customer service hoping to get a reply sometime Monday. Within a few minutes, I got and email response and after giving them a little information was told that the replacement keys would ship to me in a few days. They came today and my safe is up and running again. I never expected this level of customer service and it made me very glad I chose this safe. From my experience I would highly recommend this manufacturer to any one who is looking for a gun safe. I am still as pleased with my safe as I was when it was delivered and it is nice to know that even when I have a problem that I caused, the manufacturer is there to stand behind their products and their customers. Thank you customer service.
Follow Up Review
This is a follow up to my original review. I allowed the batteries to die while I was traveling this summer and could not find the backup battery or my keys. They are here somewhere but where is still a mystery. So late on a Sunday I sent a message to customer service hoping to get a reply sometime Monday. Within a few minutes, I got and email response and after giving them a little information was told that the replacement keys would ship to me in a few days. They came today and my safe is up and running again. I never expected this level of customer service and it made me very glad I chose this safe. From my experience I would highly recommend this manufacturer to any one who is looking for a gun safe. I am still as pleased with my safe as I was when it was delivered and it is nice to know that even when I have a problem that I caused, the manufacturer is there to stand behind their products and their customers. Thank you customer service.