The first bike we received had intermittent error pop up on the LCD screen which resulted in the bike having no power at all. We figured out that plugging in the bike to charge for a few seconds cleared the error. Reached out to customer service and after a few back/and/forth sent out a new bike to replace the defective bike. sent out their 2.0 version with upgraded features at no charge and also sent a return label for the original bike.
Just be patient with support. They are not US based so dont expect to get a response during normal business hours. They do reply and their support is more than willing to resolve any issues you might have with your bike. Overall we had a great experience with their service and the bike is solid.
Good bike and good support
The first bike we received had intermittent error pop up on the LCD screen which resulted in the bike having no power at all. We figured out that plugging in the bike to charge for a few seconds cleared the error. Reached out to customer service and after a few back/and/forth sent out a new bike to replace the defective bike. sent out their 2.0 version with upgraded features at no charge and also sent a return label for the original bike. Just be patient with support. They are not US based so dont expect to get a response during normal business hours. They do reply and their support is more than willing to resolve any issues you might have with your bike. Overall we had a great experience with their service and the bike is solid.