When I received the box, it was very beaten up. As I assembled the bed with a friends we only had two problems.
This first was that we couldn't fit in a screw into the part labeled "M" and this was at the top of the frame of the bed where the twin mattress is. We tried everything but in the end the piece was just bent and a few people reported this problem as the holes being misaligned but that isn't the case, at least here. Even when we set up the bed on the floor and looked at "M" something seemed off from the other "M" frame piece. The instructions were pretty easy to follow you just need to interpret the pictures and double check yourself before moving along. I loved putting together the rods that the mattress lays on for the futon and the bunk bed, because they had tiny plastic anchors that held the rods in place and you just pop those in.
The second problem we reached after we had gotten pretty deep into assembly, another bent frame piece but this was much more obvious. At first we were very shocked and tried to make it fit but realized that it was just bent. The part was labelled "X" and it was supposed to go around another square frame but it was in more of a triangular shape. Being frustrated and intuitive college students, we decided to just try and bend the thing into the most square shape we could.
I couldn't tell you how excited I was when I ordered the bed but now that it is assembled I am glad I have it but still annoyed that I'm missing a screw and part of the futon I had to attempt to bend back myself. Other than that, I have braved the finished project and sleep on the top bunk at night.
Side note: The ladder bars are cold and hard to step on and off each day, probably need to get some type of fabric covering for comfort. It does wobble a bit when I am climbing up and if I shake around in bed, but so far I have slept pretty well. I am 120 pounds and 5'6'' so this is probably less ideal for a person that weighs a bit more or is a bit taller.
I also have NOT contacted them about the two parts because I wasn't sure who to contact or how to go about it, so if you have any advice let me know. Although this is not a major issue, it still isn't what I agreed on when I bought the "new" product. I also attached photos of the final product and the objects in question for future buyers. There is a picture with screws that looks normal because that is the other 'M" piece of the frame.
DHP bed with questionable parts
When I received the box, it was very beaten up. As I assembled the bed with a friends we only had two problems. This first was that we couldn't fit in a screw into the part labeled "M" and this was at the top of the frame of the bed where the twin mattress is. We tried everything but in the end the piece was just bent and a few people reported this problem as the holes being misaligned but that isn't the case, at least here. Even when we set up the bed on the floor and looked at "M" something seemed off from the other "M" frame piece. The instructions were pretty easy to follow you just need to interpret the pictures and double check yourself before moving along. I loved putting together the rods that the mattress lays on for the futon and the bunk bed, because they had tiny plastic anchors that held the rods in place and you just pop those in. The second problem we reached after we had gotten pretty deep into assembly, another bent frame piece but this was much more obvious. At first we were very shocked and tried to make it fit but realized that it was just bent. The part was labelled "X" and it was supposed to go around another square frame but it was in more of a triangular shape. Being frustrated and intuitive college students, we decided to just try and bend the thing into the most square shape we could. I couldn't tell you how excited I was when I ordered the bed but now that it is assembled I am glad I have it but still annoyed that I'm missing a screw and part of the futon I had to attempt to bend back myself. Other than that, I have braved the finished project and sleep on the top bunk at night. Side note: The ladder bars are cold and hard to step on and off each day, probably need to get some type of fabric covering for comfort. It does wobble a bit when I am climbing up and if I shake around in bed, but so far I have slept pretty well. I am 120 pounds and 5'6'' so this is probably less ideal for a person that weighs a bit more or is a bit taller. I also have NOT contacted them about the two parts because I wasn't sure who to contact or how to go about it, so if you have any advice let me know. Although this is not a major issue, it still isn't what I agreed on when I bought the "new" product. I also attached photos of the final product and the objects in question for future buyers. There is a picture with screws that looks normal because that is the other 'M" piece of the frame.