When I encountered issues with this electric fireplace, I reached out to customer support for assistance. However, I was met with unhelpful and unresponsive service. It took multiple attempts to get a response, and even then, the solution offered was not satisfactory. This lack of support only added to my disappointment with the product.
Lack of customer support
When I encountered issues with this electric fireplace, I reached out to customer support for assistance. However, I was met with unhelpful and unresponsive service. It took multiple attempts to get a response, and even then, the solution offered was not satisfactory. This lack of support only added to my disappointment with the product.