Defective part isnt being replaced, horrible customer service.
Ordered the bed and it was delivered with a defective piece preventing me from constructing the bed. You can see in this picture that the welding job has created a bend in the metal Component D which is preventing Component E from fitting into it. Ive contacted customer service and they want send me an entirely new bed rather than replace the single defective component. This seems incredibly unnecessary as a second 100 pound package is huge, and I cant really get out of work to keep accepting these oversized packages.
There should be some kind of system to receive defective components rather than put customers through this entire ordeal of receiving additional oversized packages.
I would not recommend buying any products based on this experience.
Defective part isnt being replaced, horrible customer service.
Ordered the bed and it was delivered with a defective piece preventing me from constructing the bed. You can see in this picture that the welding job has created a bend in the metal Component D which is preventing Component E from fitting into it. Ive contacted customer service and they want send me an entirely new bed rather than replace the single defective component. This seems incredibly unnecessary as a second 100 pound package is huge, and I cant really get out of work to keep accepting these oversized packages. There should be some kind of system to receive defective components rather than put customers through this entire ordeal of receiving additional oversized packages. I would not recommend buying any products based on this experience.