Two points i want to make.
The footboard was damaged, as can be seen in the photos. Everything was shipped inside the headboard, which you unzip to take the contents out including the footboard. The headboard was undamaged. Quality control issue it seems.The legs screw onto the bottom of the metal frame, which one had a crooked screw; therefore that leg is holding the bed at an angle.
This is a product review, which is why 3 stars. It was incredibly easy to put together. It did have clear instructions. It does look aming. But the damage
The second point: CUSTOMER SVC! Ive read some dreaded reviews about calling the mfg directly. I reached out to discuss return/exchange/parts exchange. The customer svc rep gave me several options and in the end everything worked out.
DAMAGE to my footboard. Golf ball size hole.
Two points i want to make. The footboard was damaged, as can be seen in the photos. Everything was shipped inside the headboard, which you unzip to take the contents out including the footboard. The headboard was undamaged. Quality control issue it seems.The legs screw onto the bottom of the metal frame, which one had a crooked screw; therefore that leg is holding the bed at an angle. This is a product review, which is why 3 stars. It was incredibly easy to put together. It did have clear instructions. It does look aming. But the damage The second point: CUSTOMER SVC! Ive read some dreaded reviews about calling the mfg directly. I reached out to discuss return/exchange/parts exchange. The customer svc rep gave me several options and in the end everything worked out.