This bunkbed came in one box with several, several pieces of the headboard missing along with other items. does not have a customer service phone number to call and ask if they could just ship these itiems so I requested to return it along with emailing them a complaint about the missing items. I scheduled a return pick up for UPS to pick up the box, and had it on my front porch for 3 days. UPS put a missed pick up label on my door 3 times as they walked right past the box and did not pick it up. Next thing I know I have 3 more boxes waiting for me at my Apartment office. It seems they sent me the missing parts but failed to tell me so! I had to just guess on what was going on. I am returning everything and will only shop here for things I cannot find other wise . com is not easy to use and offers no customer service!!!!
There was SO many pieces to assemble it would have taken me days to get it done!!!! WAY TOO many peices!!
Items missing and too hard to assemble
This bunkbed came in one box with several, several pieces of the headboard missing along with other items. does not have a customer service phone number to call and ask if they could just ship these itiems so I requested to return it along with emailing them a complaint about the missing items. I scheduled a return pick up for UPS to pick up the box, and had it on my front porch for 3 days. UPS put a missed pick up label on my door 3 times as they walked right past the box and did not pick it up. Next thing I know I have 3 more boxes waiting for me at my Apartment office. It seems they sent me the missing parts but failed to tell me so! I had to just guess on what was going on. I am returning everything and will only shop here for things I cannot find other wise . com is not easy to use and offers no customer service!!!! There was SO many pieces to assemble it would have taken me days to get it done!!!! WAY TOO many peices!!