Pay attention to the pictures in the instruction booklet
I removed every piece from the box to make sure I had everything needed to put it together.
The instruction booklet indicated there were 4 brackets. I quickly looked at the bag and only saw two.
I contacted , and their solution was to have me return the whole table. I did not feel like trying to put it all back into the box. It had been packed so carefully. I asked them to let me know how to reach Rolanstar. They did.
I contacted the company and explained what was missing.
I decided to put the table together and just wait for the 2 brackets to put the top on. When I opened the baggy with the brackets, I realized there were actually 4 of them; they were stuck together. I finished assembling the end table.
I ended up getting an e/mail from about 15 minutes after I had finished the assembly. I told them I discovered 2 brackets hiding behind the others.
Their customer service was helpful and replied promptly. That alone deserves a 5 stars.
One thing needs improvementtheir instruction booklet. The pictures are great, but some written instructions should be added. It would have saved me some time with the assembly. I placed two pieces the wrong way and had to take it apart and then re/assemble it.
Pay attention to the pictures in the instruction booklet
I removed every piece from the box to make sure I had everything needed to put it together. The instruction booklet indicated there were 4 brackets. I quickly looked at the bag and only saw two. I contacted , and their solution was to have me return the whole table. I did not feel like trying to put it all back into the box. It had been packed so carefully. I asked them to let me know how to reach Rolanstar. They did. I contacted the company and explained what was missing. I decided to put the table together and just wait for the 2 brackets to put the top on. When I opened the baggy with the brackets, I realized there were actually 4 of them; they were stuck together. I finished assembling the end table. I ended up getting an e/mail from about 15 minutes after I had finished the assembly. I told them I discovered 2 brackets hiding behind the others. Their customer service was helpful and replied promptly. That alone deserves a 5 stars. One thing needs improvementtheir instruction booklet. The pictures are great, but some written instructions should be added. It would have saved me some time with the assembly. I placed two pieces the wrong way and had to take it apart and then re/assemble it.