I got these chairs 4 days before their estimated delivery date, love that. They came very well packed and have great instructions and hardware comes labeled with letters to determine what is used in what places and the wood parts are labeled as well. The instructions have a list of all your packaged parts. I ordered 4 chairs and unpacked all of the to be sure all items were accounted for before putting them together. Unfortunately we ended up with 2 right arms no left in one package. I am happy to say that the company was very accommodating and resolved the issue with 24hrs of contacting them. So even if the chairs do not last as long as I hope them too I will buy from then again for their customer service practices alone. The chairs will need to be weather treated for my neck of the woods the pacific north west Washington state, lots of rain and weather. Definitely use a table to assemble and a drill is highly recommended. It took about 30 minutes to put the first chair together. I think the others will go faster after putting the first one together maybe 20min. All and all a great chair.
GREAT CUSTOMER SERVICE!!
I got these chairs 4 days before their estimated delivery date, love that. They came very well packed and have great instructions and hardware comes labeled with letters to determine what is used in what places and the wood parts are labeled as well. The instructions have a list of all your packaged parts. I ordered 4 chairs and unpacked all of the to be sure all items were accounted for before putting them together. Unfortunately we ended up with 2 right arms no left in one package. I am happy to say that the company was very accommodating and resolved the issue with 24hrs of contacting them. So even if the chairs do not last as long as I hope them too I will buy from then again for their customer service practices alone. The chairs will need to be weather treated for my neck of the woods the pacific north west Washington state, lots of rain and weather. Definitely use a table to assemble and a drill is highly recommended. It took about 30 minutes to put the first chair together. I think the others will go faster after putting the first one together maybe 20min. All and all a great chair.