Terrible quality control. Ordered two and could not assemble; no matter what I tried, the bolt and pin hole alignment to secure the chair to the front legs were off by 3/4 of an inch. Customer service recording gives you a 3 minute presentation on the Covid impact to the Company and says they are not responding to any new inquiries. They suggest to check the website for assembly videos, which is of no help because the chair in the video of course aligns perfectly. Thankful for using , both are going back tomorrow.
Terrible Quality Control and Customer Service
Terrible quality control. Ordered two and could not assemble; no matter what I tried, the bolt and pin hole alignment to secure the chair to the front legs were off by 3/4 of an inch. Customer service recording gives you a 3 minute presentation on the Covid impact to the Company and says they are not responding to any new inquiries. They suggest to check the website for assembly videos, which is of no help because the chair in the video of course aligns perfectly. Thankful for using , both are going back tomorrow.