I ordered this bed frame around the same time I ordered a mattress for it. Itll take a few days, thats fine. On the day that it arrives, the box was all beat up. I drag the box to my room, got ready to assemble. I opened the box and inside look like a sh.t show. Styrofoam was crumbled and came spilling out everywhere. It also clung to the frame pieces, so that was inevitable already. Fine, Ill deal with the mess later. So I pulled out all the edges of the frame and set them on the floor. As Im looking at the paper to make sure all the pieces were accounted for, I noticed Im missing 14 of 20 slats.
Already frustrated, I got up to retrace my steps to see maybe if the slats had slid out the box as I was dragging it into the house. Nope, nothing. Reluctantly, I contacted customer service. She helped me order a replacement. Said that the product would take two days to arrive, which it did not. It took about 10 days to come, in which shipping updates were not even made until the last day. Also, was promised credit to my account which was not received as well.
Overall, the product itself was easy to put together. I did it by myself in about 40 minutes and that was including me lazing around a bit. I like the frame, although the corner can be a little sharp so beware of any children running by. It is pretty sturdy. Would recommend product, just wished experience was better.
Product good, service bad.
I ordered this bed frame around the same time I ordered a mattress for it. Itll take a few days, thats fine. On the day that it arrives, the box was all beat up. I drag the box to my room, got ready to assemble. I opened the box and inside look like a sh.t show. Styrofoam was crumbled and came spilling out everywhere. It also clung to the frame pieces, so that was inevitable already. Fine, Ill deal with the mess later. So I pulled out all the edges of the frame and set them on the floor. As Im looking at the paper to make sure all the pieces were accounted for, I noticed Im missing 14 of 20 slats. Already frustrated, I got up to retrace my steps to see maybe if the slats had slid out the box as I was dragging it into the house. Nope, nothing. Reluctantly, I contacted customer service. She helped me order a replacement. Said that the product would take two days to arrive, which it did not. It took about 10 days to come, in which shipping updates were not even made until the last day. Also, was promised credit to my account which was not received as well. Overall, the product itself was easy to put together. I did it by myself in about 40 minutes and that was including me lazing around a bit. I like the frame, although the corner can be a little sharp so beware of any children running by. It is pretty sturdy. Would recommend product, just wished experience was better.