We were excited to purchase the blue/grey sofa, though this was our first furniture purchase on , so we were nervous that the product might look differently than in the picture. However, we thought the return policy suggested that we had 30 days to return the product if we were not happy with it. So, we decided to order.
Our sofa arrive quite quickly, which we were happy about. Unfortunately, the color was not as expected (it reminds me of denim, rather than a smooth blue/grey color). We kept everything neatly packaged and submitted a return. The seller approved our return request and send a return label. However, we only received one label, which says there is 1 package, but there are 7 boxes in this order. The return slip also requires us to pay shipping costs to return the sofa even though the seller's note says to contact them if we have not received a pre-paid label. I contacted the seller, and they said it was my responsibility to pay return shipping even though that was never advertised anywhere before purchasing the product. We would never have purchased something this heavy and expensive if we had understood we wouldn't be able to return it for a full refund if we were not satisfied. In addition, the seller has not responded to my concern about the return labels and the fact that I have only received one label for one box. Thus, even if I were willing to pay shipping, I still couldn't since I don't have an accurate return label and slip.
It looks like many buyers are satisfied with the sofa and color, which is great. But if you have any thoughts that you might want to return it for any reason, I do not recommend working with this seller.
If you think you might return it, don't buy!
We were excited to purchase the blue/grey sofa, though this was our first furniture purchase on , so we were nervous that the product might look differently than in the picture. However, we thought the return policy suggested that we had 30 days to return the product if we were not happy with it. So, we decided to order. Our sofa arrive quite quickly, which we were happy about. Unfortunately, the color was not as expected (it reminds me of denim, rather than a smooth blue/grey color). We kept everything neatly packaged and submitted a return. The seller approved our return request and send a return label. However, we only received one label, which says there is 1 package, but there are 7 boxes in this order. The return slip also requires us to pay shipping costs to return the sofa even though the seller's note says to contact them if we have not received a pre-paid label. I contacted the seller, and they said it was my responsibility to pay return shipping even though that was never advertised anywhere before purchasing the product. We would never have purchased something this heavy and expensive if we had understood we wouldn't be able to return it for a full refund if we were not satisfied. In addition, the seller has not responded to my concern about the return labels and the fact that I have only received one label for one box. Thus, even if I were willing to pay shipping, I still couldn't since I don't have an accurate return label and slip. It looks like many buyers are satisfied with the sofa and color, which is great. But if you have any thoughts that you might want to return it for any reason, I do not recommend working with this seller.