One chair assembled beautifully. The other arrived missing a floor guard ( plastic piece on bottom) and a faulty leg. So basically one is usable, one is not.
Customer service is non responsive. No viable phone number and they do not respond to emails.
needs to vet their vendors better. This is a simple fix—send out new parts? But likely we will have to go through the hassle of returning a bulky chair.
Product decent, customer service bad
One chair assembled beautifully. The other arrived missing a floor guard ( plastic piece on bottom) and a faulty leg. So basically one is usable, one is not. Customer service is non responsive. No viable phone number and they do not respond to emails. needs to vet their vendors better. This is a simple fix—send out new parts? But likely we will have to go through the hassle of returning a bulky chair.