We have had this trampoline for about 2 years and it has received heavy use from my children. It was pretty easy to assemble, though there is a bit of trial and error to find out which way to turn which bar to make the screw holes all line up. Recently, I noticed the legs were getting really loose and I tightened them up again. I found that on one of the legs that also holds the handlebar (so it was shaking back and forth), the threads were worn down and the leg was wallowed out. It could not be tightened again as it had nothing to tighten to. My husband fixed it by welding the leg on permanently. When fixing that, the bounce mat was damaged and I contacted the company through to see how to order another mat. They quickly sent me another mat at no charge. They were very easy to deal with and I am very happy overall with this product and the customer service.
Great product and customer service
We have had this trampoline for about 2 years and it has received heavy use from my children. It was pretty easy to assemble, though there is a bit of trial and error to find out which way to turn which bar to make the screw holes all line up. Recently, I noticed the legs were getting really loose and I tightened them up again. I found that on one of the legs that also holds the handlebar (so it was shaking back and forth), the threads were worn down and the leg was wallowed out. It could not be tightened again as it had nothing to tighten to. My husband fixed it by welding the leg on permanently. When fixing that, the bounce mat was damaged and I contacted the company through to see how to order another mat. They quickly sent me another mat at no charge. They were very easy to deal with and I am very happy overall with this product and the customer service.