After about 2 months of use by my son, the metal rings that hold the trampoline surface to the frame started to break. 3 rings total broke off from normal use. I wrote to the selling company through and asked if there were replacement parts available and if this was covered under any kind of warranty. The seller sent us a complete trampoline surface with all new rings within a week. They have great customer service and made things right no questions asked. Thanks for keeping my kid happy.
Great customer service
After about 2 months of use by my son, the metal rings that hold the trampoline surface to the frame started to break. 3 rings total broke off from normal use. I wrote to the selling company through and asked if there were replacement parts available and if this was covered under any kind of warranty. The seller sent us a complete trampoline surface with all new rings within a week. They have great customer service and made things right no questions asked. Thanks for keeping my kid happy.