I was originally pleased with my purchase. I had been researching rebounders and this until was reasonably priced and an inexpensive way to start my new exercise program. I hoped that this unit would last at least a year until I purchased the more expensive unit I has my eye on, however, I started having problems with a couple of the springs that attached to the mat. One of the loops frayed and two of the springs would lose tension during my workouts. I contacted the company and they offered a couple of solutions but ultimately they refunded my money. The company is a honest and reasonable company that listens to their customers and wants to improve their product. I am confident that they will remedy this problem for future customers
Responsible Company
I was originally pleased with my purchase. I had been researching rebounders and this until was reasonably priced and an inexpensive way to start my new exercise program. I hoped that this unit would last at least a year until I purchased the more expensive unit I has my eye on, however, I started having problems with a couple of the springs that attached to the mat. One of the loops frayed and two of the springs would lose tension during my workouts. I contacted the company and they offered a couple of solutions but ultimately they refunded my money. The company is a honest and reasonable company that listens to their customers and wants to improve their product. I am confident that they will remedy this problem for future customers