I received a torn product and the sellers return policy is hard to use. I have asked repeatedly how to ship it back, where to ship if from, and do I have to pay for return shipping and all I get is emails saying we will refund your money when we get it back. So I am not returning, paying the extra money to get s recovered. The pleather that is on the seat if VERY thing and looks like it wll nto stand up to long term or daily use. I love the look for the chair, it is sturdy and easy to put together. Just issues with return policy.....update; finally had a customer service rep contact me. They sent me a new chair and told me to keep old one. Good thing too...as the new chair has issues as well. The wood on the new one is cracked at joints and not glued in properly. One arm is so terribly glued it rocks back and forth. So I will be cannabalining the old hair to make the new chair work. Sorry guys I really had hoped this would be the fix needed. My advice would be for the distributor to not buy from this manufacturer anymore as the product is of poor quility.
Received a torn product
I received a torn product and the sellers return policy is hard to use. I have asked repeatedly how to ship it back, where to ship if from, and do I have to pay for return shipping and all I get is emails saying we will refund your money when we get it back. So I am not returning, paying the extra money to get s recovered. The pleather that is on the seat if VERY thing and looks like it wll nto stand up to long term or daily use. I love the look for the chair, it is sturdy and easy to put together. Just issues with return policy.....update; finally had a customer service rep contact me. They sent me a new chair and told me to keep old one. Good thing too...as the new chair has issues as well. The wood on the new one is cracked at joints and not glued in properly. One arm is so terribly glued it rocks back and forth. So I will be cannabalining the old hair to make the new chair work. Sorry guys I really had hoped this would be the fix needed. My advice would be for the distributor to not buy from this manufacturer anymore as the product is of poor quility.