My unit was defective. One of the slats in the back part of the bed would not fit into the pre-cut opening because the pre-cut opening was not cut correctly/was deformed. I had to use a file to file both the pre-cut hole and the slat. Took 20 minutes or so. It was easier to fix it than try to replace it, so, I did not call the company or . Just wanted to get the unit together and off my to do list. Therefore, cannot comment on how the seller would have handled the situation.
Poor manfuacture
My unit was defective. One of the slats in the back part of the bed would not fit into the pre-cut opening because the pre-cut opening was not cut correctly/was deformed. I had to use a file to file both the pre-cut hole and the slat. Took 20 minutes or so. It was easier to fix it than try to replace it, so, I did not call the company or . Just wanted to get the unit together and off my to do list. Therefore, cannot comment on how the seller would have handled the situation.