My wife and I are both 91 years old and bought two of these chairs. It was becoming difficult to get out of our old chairs. The chairs came in two boxes, and were quite easy to assemble. They are very comfortable and easy to operate. A couple of months after we started to use the chairs the remote cable that controls the heat and vibration got caught in the lifting mechanism and was severed. I contacted the sellers customer service to find out how to get a replacement. They promptly sent me a new remote after I sent them a photo of the severed cable, no questions asked. This kind of service was new to me however I would caution any on who purchases the chair to take the time to route the cables carefully so that they are not close to the lifting mechanism.
Excellent customer service
My wife and I are both 91 years old and bought two of these chairs. It was becoming difficult to get out of our old chairs. The chairs came in two boxes, and were quite easy to assemble. They are very comfortable and easy to operate. A couple of months after we started to use the chairs the remote cable that controls the heat and vibration got caught in the lifting mechanism and was severed. I contacted the sellers customer service to find out how to get a replacement. They promptly sent me a new remote after I sent them a photo of the severed cable, no questions asked. This kind of service was new to me however I would caution any on who purchases the chair to take the time to route the cables carefully so that they are not close to the lifting mechanism.