So, this unit comes with A LOT of pieces and the instructions are pictures only, no words. Biggest issue is that there’s a piece missing. I reached out to the helpline and they asked for proof of purchase. I provided a screenshot of my purchases, but I was told that that wasn’t sufficient. I had to go back, log into a computer and then obtain the actual purchase invoice (which had the same information…) All in all, the process to obtain a missing part has not been headache free. I’m hoping that we can get the piece soon, my children would love to sleep in their new bed.
Another issue, we will likely need to modify the slide. It’s a steep, downward slide straight into the ground. I can see a child injuring themselves with the design of the slide (no curve the bottom of the slide).
Exactly as pictured
Eh…wouldn’t reorder, but not the worst
So, this unit comes with A LOT of pieces and the instructions are pictures only, no words. Biggest issue is that there’s a piece missing. I reached out to the helpline and they asked for proof of purchase. I provided a screenshot of my purchases, but I was told that that wasn’t sufficient. I had to go back, log into a computer and then obtain the actual purchase invoice (which had the same information…) All in all, the process to obtain a missing part has not been headache free. I’m hoping that we can get the piece soon, my children would love to sleep in their new bed. Another issue, we will likely need to modify the slide. It’s a steep, downward slide straight into the ground. I can see a child injuring themselves with the design of the slide (no curve the bottom of the slide). Exactly as pictured