Company/Customer Service:
I want to start by saying it didnt arrive on time at all it showed up 2 weeks after the expected time. Then got sent across the US from destination. It was a nightmare on finding info or what happened. The company was responsive but not very good at getting information I needed because it was shipped from an entirely different company. It was the same info I could get on my own. They were supposed to give a partial refund which I still have yet to receive and now have just given up on. They told me to go to my bank to ask why I didnt receive it. At this point it wasnt worth my money. The brand on the box that was delivered was a different brand for 150 less somewhere else.
Actual product
Pros: It is hard at first but gets comfortable the more you sit on it, the storage is aming, and the pull out portion to create a bed is pretty awesome for lounging.
Cons: I am unable to get a the back of the chaise to snap into place so I just left it since it was mostly down, the couch width is small so not meant for tall people unless you keep the sleeper section pulled out at all times.
Overall a great product but could have gotten the same thing somewhere else at a lower cost.
Decent couch but could be better
Company/Customer Service: I want to start by saying it didnt arrive on time at all it showed up 2 weeks after the expected time. Then got sent across the US from destination. It was a nightmare on finding info or what happened. The company was responsive but not very good at getting information I needed because it was shipped from an entirely different company. It was the same info I could get on my own. They were supposed to give a partial refund which I still have yet to receive and now have just given up on. They told me to go to my bank to ask why I didnt receive it. At this point it wasnt worth my money. The brand on the box that was delivered was a different brand for 150 less somewhere else. Actual product Pros: It is hard at first but gets comfortable the more you sit on it, the storage is aming, and the pull out portion to create a bed is pretty awesome for lounging. Cons: I am unable to get a the back of the chaise to snap into place so I just left it since it was mostly down, the couch width is small so not meant for tall people unless you keep the sleeper section pulled out at all times. Overall a great product but could have gotten the same thing somewhere else at a lower cost.