My wife purchased this bed for our 11yr old daughter because it looked nice and was a good price. As I began to put it together we found a manufacture tear or cut in the footboard. I contacted the company and they in turn contacted the manufacturer to replace the part. Though the replacement took longer than expected it was clean and in good condition. The only real issue was identifying all parts correctly. This was partially on myself as I didnt compare the images very well, but, the company could also maybe label the actual parts. so a some miscues and miscommunication slowed progress down on this bed.
Nevertheless, the bed is good! The company was always in communication with me and assisted with my questions.
Quality Product Quality Company
My wife purchased this bed for our 11yr old daughter because it looked nice and was a good price. As I began to put it together we found a manufacture tear or cut in the footboard. I contacted the company and they in turn contacted the manufacturer to replace the part. Though the replacement took longer than expected it was clean and in good condition. The only real issue was identifying all parts correctly. This was partially on myself as I didnt compare the images very well, but, the company could also maybe label the actual parts. so a some miscues and miscommunication slowed progress down on this bed. Nevertheless, the bed is good! The company was always in communication with me and assisted with my questions.