I LOVE the chair itself. That being said, as noted by most others, the casters are USELESS!. I weigh 132lbs. the minute I it down, the casters no longer roll on a HARDWOOD floor! It is actually SCRATCHING my floor!. Cannot seem to access the support website, it times out while loading. in the meantime I removed and cleaned all the thread (this is for my sewing space) from the casters of my 20 year old child size rolling desk chair (a 25 Walmart cheapie) and replaced the existing ones. Its working! Not too pretty to look at, but my chair rolls I will try the toll free number next week and update my review/ because I could have gotten a chair that rolls without the extra work for this price!
Casters are useless! Chair itself is comfy!
I LOVE the chair itself. That being said, as noted by most others, the casters are USELESS!. I weigh 132lbs. the minute I it down, the casters no longer roll on a HARDWOOD floor! It is actually SCRATCHING my floor!. Cannot seem to access the support website, it times out while loading. in the meantime I removed and cleaned all the thread (this is for my sewing space) from the casters of my 20 year old child size rolling desk chair (a 25 Walmart cheapie) and replaced the existing ones. Its working! Not too pretty to look at, but my chair rolls I will try the toll free number next week and update my review/ because I could have gotten a chair that rolls without the extra work for this price!