We bought four of these loungers. One had either an irregular screw hole or the screw was misshapen causing the screw to become impossible to remove or tighten and the lounger could not be assembled. Crestive was WONDERFUL and replaced the chair. The chairs are light weight so easy to move and comfortable. Assemble by loosely hand turning the screws to all braces and insert the seat and back and loosely hand turn those screws. Then go back and hand tighten them all, and lastly tighten with the included Allen wrench. This makes assembly so much easier and then will only take about 20 min each. Great company to work with. The seat and back material is a bit stretchy which makes the lounger quite comfortable.
great customer service!
We bought four of these loungers. One had either an irregular screw hole or the screw was misshapen causing the screw to become impossible to remove or tighten and the lounger could not be assembled. Crestive was WONDERFUL and replaced the chair. The chairs are light weight so easy to move and comfortable. Assemble by loosely hand turning the screws to all braces and insert the seat and back and loosely hand turn those screws. Then go back and hand tighten them all, and lastly tighten with the included Allen wrench. This makes assembly so much easier and then will only take about 20 min each. Great company to work with. The seat and back material is a bit stretchy which makes the lounger quite comfortable.