UPDATED REVIEW: SELLER REMEDIED ISSUE re: Missing Part / Unable to Assemble
UPDATE TO ORIGINAL REVIEW: I reached out to via phone and email. Once they received my email, they immediately gave me a call and offered to ship me replacement parts on a rushed basis at no cost with no questions asked. Their customer service was wonderful and they have provided me with tracking information for the replacement part. Assuming the right part arrives, this will be an awesome piece of furniture! As I mentioned in my original review, the bed itself is very attractive and made of nice solid wood.
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ORIGINAL REVIEW: When putting the bed together, my husband and I determined that we received two of the same legs/bases so we are not able to properly assemble the bed as one of the legs now faces the wrong direction for assembly. Additionally, this item does not have a get product support option so our only option is to repackage all pieces and return the extremely heavy package. We otherwise really like the product and hope the Seller can make it right. If so, we will revise our review accordingly!
UPDATED REVIEW: SELLER REMEDIED ISSUE re: Missing Part / Unable to Assemble
UPDATE TO ORIGINAL REVIEW: I reached out to via phone and email. Once they received my email, they immediately gave me a call and offered to ship me replacement parts on a rushed basis at no cost with no questions asked. Their customer service was wonderful and they have provided me with tracking information for the replacement part. Assuming the right part arrives, this will be an awesome piece of furniture! As I mentioned in my original review, the bed itself is very attractive and made of nice solid wood. ----- ORIGINAL REVIEW: When putting the bed together, my husband and I determined that we received two of the same legs/bases so we are not able to properly assemble the bed as one of the legs now faces the wrong direction for assembly. Additionally, this item does not have a get product support option so our only option is to repackage all pieces and return the extremely heavy package. We otherwise really like the product and hope the Seller can make it right. If so, we will revise our review accordingly!