Good,We purchased this futon for our den so that we would have a place for guests to sleep. It is very soft fabric and is a beautiful color. I love the firmness of the sofa, though my son says its too hard for him. The sofa itself is working out great, but it was the delivery that made me take a star off. We had confirmation of the date for delivery and my husband took off work. When the sofa didnt come, we called the delivery people. They had the nerve to send an email saying the client changed the date of delivery! I then called directly. The woman was helpful but basically tracked our sofa to another company that didnt get the sofa to the company that delivers it to us in time. As I was talking to the lady, another email popped up saying that we requested a different time. I think that them trying to blame us made me the most mad when we were sitting at home trying to figure it out! It did come the next day but the guy came, dropped it off outside and took off! He didnt even bring it in the front door! Love the sofa but dont know if it was worth the hassle of such a terrible delivery!
HORRIBLE DELIVERY but I love the futon
Good,We purchased this futon for our den so that we would have a place for guests to sleep. It is very soft fabric and is a beautiful color. I love the firmness of the sofa, though my son says its too hard for him. The sofa itself is working out great, but it was the delivery that made me take a star off. We had confirmation of the date for delivery and my husband took off work. When the sofa didnt come, we called the delivery people. They had the nerve to send an email saying the client changed the date of delivery! I then called directly. The woman was helpful but basically tracked our sofa to another company that didnt get the sofa to the company that delivers it to us in time. As I was talking to the lady, another email popped up saying that we requested a different time. I think that them trying to blame us made me the most mad when we were sitting at home trying to figure it out! It did come the next day but the guy came, dropped it off outside and took off! He didnt even bring it in the front door! Love the sofa but dont know if it was worth the hassle of such a terrible delivery!