One of the stools was damaged and I called the customer support number and a live person answered at 9pm. She apologized for the inconvenience and overnighted me a brand new stool at no additional cost. I did not need to return the original one. The stools are very comfortable and the material is easy to keep clean and does not stain. I had a little trouble with tightening the screws in the corner slots, but got some help with that from a friend. The counter height stools look great in my kitchen and get a lot of use. you really do get what you pay for.
Aming Customer Service
One of the stools was damaged and I called the customer support number and a live person answered at 9pm. She apologized for the inconvenience and overnighted me a brand new stool at no additional cost. I did not need to return the original one. The stools are very comfortable and the material is easy to keep clean and does not stain. I had a little trouble with tightening the screws in the corner slots, but got some help with that from a friend. The counter height stools look great in my kitchen and get a lot of use. you really do get what you pay for.