Got this for our grandkids. The instructions were not the clearest, but once I figured out how to put it together the assembly went fine, until I got to the legs. One leg had no threading inside it, so it could not be attached. I contacted (through ) and they at first offered to just send a new trampoline and we could keep the broken one. Then they came back and said they DID have spare legs in the warehouse and sent us a new leg. The trampoline is now in action and the kids love it. P.S., have a ratchet wrench on hand to attach the handle to the frame; the provided wrench is too small to really tighten the bolts.
Good customer service
Got this for our grandkids. The instructions were not the clearest, but once I figured out how to put it together the assembly went fine, until I got to the legs. One leg had no threading inside it, so it could not be attached. I contacted (through ) and they at first offered to just send a new trampoline and we could keep the broken one. Then they came back and said they DID have spare legs in the warehouse and sent us a new leg. The trampoline is now in action and the kids love it. P.S., have a ratchet wrench on hand to attach the handle to the frame; the provided wrench is too small to really tighten the bolts.