This product was delivered on time; except parts were not manufactured correctly. I called and no one ever answered, even though the recording told me I was next in line to speak w/ a representative. I also emailed them! The email worked. Customer service sent the pieces I needed. I then discovered I was missing some hardware. I emailed customer service and they sent me more hardware. The product is what I expected and kids are having fun!! This company deserves 5 stars because of how they resolved my issues. I suggest emailing if you ever need help.
customer service redeems itself
This product was delivered on time; except parts were not manufactured correctly. I called and no one ever answered, even though the recording told me I was next in line to speak w/ a representative. I also emailed them! The email worked. Customer service sent the pieces I needed. I then discovered I was missing some hardware. I emailed customer service and they sent me more hardware. The product is what I expected and kids are having fun!! This company deserves 5 stars because of how they resolved my issues. I suggest emailing if you ever need help.