So I am giving this one 5 stars for a couple of reasons. 1)The build, fabric, and cushion quality seems really nice...only time will tell for sure. 2)My original shipment had some minor damage to the ottoman portion and I called the company direct and the shipped out a replacement piece immediately. This speaks volumes about their customer service. I did not have to wait to speak to an actually human, and the spent the money to provide what was needed without hesitation. I read countless reviews and glad I found this one. The gap so many complain about is no big deal, especially if you put a topper on it when someone needs a bed. Also, it would probably be pretty easy to adjust the cushion placement if you really wanted to. Anyways, this is perfect for my home theater/guest room and I hope everything holds up over time.
Really Impressed!
So I am giving this one 5 stars for a couple of reasons. 1)The build, fabric, and cushion quality seems really nice...only time will tell for sure. 2)My original shipment had some minor damage to the ottoman portion and I called the company direct and the shipped out a replacement piece immediately. This speaks volumes about their customer service. I did not have to wait to speak to an actually human, and the spent the money to provide what was needed without hesitation. I read countless reviews and glad I found this one. The gap so many complain about is no big deal, especially if you put a topper on it when someone needs a bed. Also, it would probably be pretty easy to adjust the cushion placement if you really wanted to. Anyways, this is perfect for my home theater/guest room and I hope everything holds up over time.