Excellent Piece. Exceptional Response to Damaged Part.
This is a great piece of furniture. Furthermore, its fully backed by a positively responsive manufacturer. I ordered this on and a few weeks later it arrived. Unfortunately, one of the metal legs had a very noticeable dent. There was a customer support email address provided so I thought Id send a message along with a pic and see what happens. Within an hour I got a friendly response with two options: accept a partial refund or replacement of damaged part. I opted for the replacement. I received a followup (again, in short time) saying theyd ship the replacement immediately and provide tracking info when available. A few days later, I got another email with the tracking info they shipped it from China via FedEx express. I got the replacement part within a few days. This is beyond exceptional customer service from halfway around the planet. I was pleased to assemble the table with the replacement part to find it an outstanding value. Very solid and sharp looking. Highly recommended. Very durable.
Excellent Piece. Exceptional Response to Damaged Part.
This is a great piece of furniture. Furthermore, its fully backed by a positively responsive manufacturer. I ordered this on and a few weeks later it arrived. Unfortunately, one of the metal legs had a very noticeable dent. There was a customer support email address provided so I thought Id send a message along with a pic and see what happens. Within an hour I got a friendly response with two options: accept a partial refund or replacement of damaged part. I opted for the replacement. I received a followup (again, in short time) saying theyd ship the replacement immediately and provide tracking info when available. A few days later, I got another email with the tracking info they shipped it from China via FedEx express. I got the replacement part within a few days. This is beyond exceptional customer service from halfway around the planet. I was pleased to assemble the table with the replacement part to find it an outstanding value. Very solid and sharp looking. Highly recommended. Very durable.