Long time to assemble. But worth the time. This couch arrived on time but care was definitely not taken by the delivery guys. It was raining and the box looked like it was dragged for miles. Unfortunately the couch only had plastic to protect it so when the box got wet on top of it being dragged, it damaged one corner of the cushion. I was really disappointed. However, I emailed Ousing right away and they responded the next day. They asked to confirm the piece that was damaged and I sent photos and they sent out the replacement part right away. Im amazed are their customer service since we only communicated via email. I havent received the replacement yet, but its in its way And I trust that it will be perfect.
Overall, I wish the color was brighter, I was hoping for more of an emerald green but its darker more like Hunter green. I still like it and the fabric feels so soft and smooth. I love the gold legs too. Its a very nice and chic looking couch. And quite sturdy. Id definitely purchase from them again.
Great customer service and good looking couch
Long time to assemble. But worth the time. This couch arrived on time but care was definitely not taken by the delivery guys. It was raining and the box looked like it was dragged for miles. Unfortunately the couch only had plastic to protect it so when the box got wet on top of it being dragged, it damaged one corner of the cushion. I was really disappointed. However, I emailed Ousing right away and they responded the next day. They asked to confirm the piece that was damaged and I sent photos and they sent out the replacement part right away. Im amazed are their customer service since we only communicated via email. I havent received the replacement yet, but its in its way And I trust that it will be perfect. Overall, I wish the color was brighter, I was hoping for more of an emerald green but its darker more like Hunter green. I still like it and the fabric feels so soft and smooth. I love the gold legs too. Its a very nice and chic looking couch. And quite sturdy. Id definitely purchase from them again.