The futon was purchased as a gift for my daughter. I am truly disappointed in the quality and feel bad that it looks like it wont last. Although the item was somewhat easy to assemble, there were a few areas on the seams that had strings sticking out and looks like its coming loose. On the back of right side, there was a tear by the seams of the zipper.
I messaged seller and instead of an apology, I was offered a $20 refund and told its an easy repair that I can re-sew and that it doesnt affect the use of the item.
Thats an insult when you use your hard earned money on something new and expect to not have to now worry about fixing it as soon as you receive it.
Horrible customer service and poor quality
The futon was purchased as a gift for my daughter. I am truly disappointed in the quality and feel bad that it looks like it wont last. Although the item was somewhat easy to assemble, there were a few areas on the seams that had strings sticking out and looks like its coming loose. On the back of right side, there was a tear by the seams of the zipper. I messaged seller and instead of an apology, I was offered a $20 refund and told its an easy repair that I can re-sew and that it doesnt affect the use of the item. Thats an insult when you use your hard earned money on something new and expect to not have to now worry about fixing it as soon as you receive it.