I ordered this desk after reading the reviews. I was confident that IF I were to receive a desk with imperfections that I would be able to solve the problem with the help of their customer service line.
I was confused as to how the desk I received could have possibly passed any sort of quality inspection. The box, Styrofoam, and cardboard corners that it arrived in were perfectly fine. So when I checked all the pieces, I was surprised to have one corner of the desk completely smashed. I put the desk together anyways, I work remotely and had just moved into a new place, I didnt have much choice.
Through the process, I found more imperfections. I was missing holes for the cross bar supports, screw holes for the feet of the desk, and the desk top compared to the shelf top were two completely different textures. One matte and the other wood grain? Weird.
At first I was not satisfied with my purchase. After a few emails with the customer service they offered me a 50 refund for my loss. I persisted that 50 was still a loss. I was then offered an entire replacement at no cost and without the need to ship the previous one back.
This desk came within 2 days, has no imperfections, is sturdy, and now aesthetically pleasing. For the price, this desk is a place where I love to work. I would buy with hesitation and hope that you get lucky enough to receive a quality desk on the first try.
Replacement Needed, Customer Service VERY Helpful
I ordered this desk after reading the reviews. I was confident that IF I were to receive a desk with imperfections that I would be able to solve the problem with the help of their customer service line. I was confused as to how the desk I received could have possibly passed any sort of quality inspection. The box, Styrofoam, and cardboard corners that it arrived in were perfectly fine. So when I checked all the pieces, I was surprised to have one corner of the desk completely smashed. I put the desk together anyways, I work remotely and had just moved into a new place, I didnt have much choice. Through the process, I found more imperfections. I was missing holes for the cross bar supports, screw holes for the feet of the desk, and the desk top compared to the shelf top were two completely different textures. One matte and the other wood grain? Weird. At first I was not satisfied with my purchase. After a few emails with the customer service they offered me a 50 refund for my loss. I persisted that 50 was still a loss. I was then offered an entire replacement at no cost and without the need to ship the previous one back. This desk came within 2 days, has no imperfections, is sturdy, and now aesthetically pleasing. For the price, this desk is a place where I love to work. I would buy with hesitation and hope that you get lucky enough to receive a quality desk on the first try.