My husband had polio as a child and now has issues with Post-Polio syndrome. He is unable to sleep in a bed but sleeps in a recliner. He cannot walk but a few steps and uses a scooter all the time. He has great difficulty getting out of a chair. I got this chair for him in December of 2021. By March, he was having problems with his legs and feet swelling -- the foot rest wasnt rising to the full height, only partially. This left his legs hanging low. A repairman determined that the brace/riser was broken and the cost, $160 to repair. Im very disappointed in this. He is not a large man and doesnt put any unusual pressure on the foot rest. It should have lasted longer than a few months.
Update as of July 20, 2022: Wow! Customer Service from this company contacted me very quickly after this review posted. They offered to pay for the repair of the chair (which we are doing) and to have a pillow made that will lift my husbands feet and legs up even higher. They have emailed and phoned to keep me updated on their progress in correcting our issue. So, I will give this company an A+ for working to make this chair right and work for us. Im changing the stars to 3 and will further update this review when everything is working. I am VERY impressed with their conscientiousness.
Chair doesnt hold up
My husband had polio as a child and now has issues with Post-Polio syndrome. He is unable to sleep in a bed but sleeps in a recliner. He cannot walk but a few steps and uses a scooter all the time. He has great difficulty getting out of a chair. I got this chair for him in December of 2021. By March, he was having problems with his legs and feet swelling -- the foot rest wasnt rising to the full height, only partially. This left his legs hanging low. A repairman determined that the brace/riser was broken and the cost, $160 to repair. Im very disappointed in this. He is not a large man and doesnt put any unusual pressure on the foot rest. It should have lasted longer than a few months. Update as of July 20, 2022: Wow! Customer Service from this company contacted me very quickly after this review posted. They offered to pay for the repair of the chair (which we are doing) and to have a pillow made that will lift my husbands feet and legs up even higher. They have emailed and phoned to keep me updated on their progress in correcting our issue. So, I will give this company an A+ for working to make this chair right and work for us. Im changing the stars to 3 and will further update this review when everything is working. I am VERY impressed with their conscientiousness.