Upper part of my chair broke. The company via email [from china] remedied the problem by sending an entire new upper chair in a completely reasonable amount of time [from Georgia] . Problem solved. Exceptional customer service when something went wrong. Seat is reasonably comfortable aside from the hidden massage buzzers which would be ineffective if they had to pad more. I live how the buzzing massage when it stops... I falling asleep as if I have been soothed to sleep. There are 5 buzz zones...even your legs. Doesnt recline flat but very close. Many a snooze so far in my chair. Didnt like the protective liner, sold separately. I got four my shedding dogs. It falls when the chair reclines and became a nuisance. Save your 35 on that piece. Otherwise happy enough. Probably get less bells and whistles on next chair when I need one. One more note. When my chair broke it was locked in lift position and there was no easy to lower it until the new part arrived. This was confirmed through my email with . No manual operation which I think was poor design.
What was broke is fixed and decent
Upper part of my chair broke. The company via email [from china] remedied the problem by sending an entire new upper chair in a completely reasonable amount of time [from Georgia] . Problem solved. Exceptional customer service when something went wrong. Seat is reasonably comfortable aside from the hidden massage buzzers which would be ineffective if they had to pad more. I live how the buzzing massage when it stops... I falling asleep as if I have been soothed to sleep. There are 5 buzz zones...even your legs. Doesnt recline flat but very close. Many a snooze so far in my chair. Didnt like the protective liner, sold separately. I got four my shedding dogs. It falls when the chair reclines and became a nuisance. Save your 35 on that piece. Otherwise happy enough. Probably get less bells and whistles on next chair when I need one. One more note. When my chair broke it was locked in lift position and there was no easy to lower it until the new part arrived. This was confirmed through my email with . No manual operation which I think was poor design.