After reading the 50/50 reviews on this bed, I decided that I would try the product anyway. I wanted a bed with storage underneath and was on a tight budget. I figured the extra work of putting it together was worth the benefit in price. It was cheaper to purchase the product from , although the same bed was on sale on the manufactures website. I had also purchased the headboard (no problems), dresser, and bookcase. Since I received the bookcase with a couple of broken pieces and was able to receive replacement parts from the manufacturer in about a week, I was not upset when there were broken pieces in this case. BUT.there were A LOT of broken pieces and would not replace.since over 50 of them were broken. I had to repack the bed in the the box and return it to . The good thing is that i just had to drag it to the front door and UPS picked it up from there. The shipping was free and I received a new bed in about a week. The new bed was packed totally different. There was ABSOLUTELY NOTHING broken. Why dont they pack all of the beds like that? It is obvious that they have received enough complaints and returns that they have improved the packing process. It took me about four hoursaloneto put the bed together. The directions are not the easiest to follow(no words, just diagrams), but if you are used to putting together IKEA or other big box store items, it should not be too difficult.
My son is six and this bed works well for him. I can see him possible outgrowing it when he becomes a tween. The drawers are great added storage space. We keep all his PJs and extra sheets in there. They open and close easily. I was concerned about the plastic sliders, however, guarantees them for five years .(Their customer service has been easy to work with so far so I dont forsee any problems. i would like it if they remembered you as a customer so your information didnt have to be given everytime, but since you are s customer, they dont keep you in their customer database.) The bed is sturdy, has not signs of wear from the past 6 months. There were some frustrating events in this process, but I am satisfied with the finished product considering the amount of money I spent on the enire bedroom. Easy setup and sturdy!
Better the second time around!
After reading the 50/50 reviews on this bed, I decided that I would try the product anyway. I wanted a bed with storage underneath and was on a tight budget. I figured the extra work of putting it together was worth the benefit in price. It was cheaper to purchase the product from , although the same bed was on sale on the manufactures website. I had also purchased the headboard (no problems), dresser, and bookcase. Since I received the bookcase with a couple of broken pieces and was able to receive replacement parts from the manufacturer in about a week, I was not upset when there were broken pieces in this case. BUT.there were A LOT of broken pieces and would not replace.since over 50 of them were broken. I had to repack the bed in the the box and return it to . The good thing is that i just had to drag it to the front door and UPS picked it up from there. The shipping was free and I received a new bed in about a week. The new bed was packed totally different. There was ABSOLUTELY NOTHING broken. Why dont they pack all of the beds like that? It is obvious that they have received enough complaints and returns that they have improved the packing process. It took me about four hoursaloneto put the bed together. The directions are not the easiest to follow(no words, just diagrams), but if you are used to putting together IKEA or other big box store items, it should not be too difficult. My son is six and this bed works well for him. I can see him possible outgrowing it when he becomes a tween. The drawers are great added storage space. We keep all his PJs and extra sheets in there. They open and close easily. I was concerned about the plastic sliders, however, guarantees them for five years .(Their customer service has been easy to work with so far so I dont forsee any problems. i would like it if they remembered you as a customer so your information didnt have to be given everytime, but since you are s customer, they dont keep you in their customer database.) The bed is sturdy, has not signs of wear from the past 6 months. There were some frustrating events in this process, but I am satisfied with the finished product considering the amount of money I spent on the enire bedroom. Easy setup and sturdy!