I would give this more of a 4.5/5 stars if I could. Didnt give a full 5 because
1. There was a miscommunication; many reviews and questions answered noted that everything came in one package, however its actually two packages. After receiving the first package, we were confused because there were no hardware or instructions, and it was clear that there were missing parts; reached out to customer service and they clarified that another shipment would be coming in and it came the next day with everything else/ including the hardware the instructions.
2. Upon finishing building the bed, we found one piece that was already cracked. Reached out to customer service again and they were able to send a replacement for that specific piece.
The crack aside, the quality of the wood is thick and durable/ exceeded our expectations with that. Customer service was very prompt and helpful. Building the bed itself wasnt necessarily a hassle, but it was time consuming/ it took about 3 hours for two people to put it together.
In the end, I would recommend this product. Love the finished product!!
Comes in two shipments
I would give this more of a 4.5/5 stars if I could. Didnt give a full 5 because 1. There was a miscommunication; many reviews and questions answered noted that everything came in one package, however its actually two packages. After receiving the first package, we were confused because there were no hardware or instructions, and it was clear that there were missing parts; reached out to customer service and they clarified that another shipment would be coming in and it came the next day with everything else/ including the hardware the instructions. 2. Upon finishing building the bed, we found one piece that was already cracked. Reached out to customer service again and they were able to send a replacement for that specific piece. The crack aside, the quality of the wood is thick and durable/ exceeded our expectations with that. Customer service was very prompt and helpful. Building the bed itself wasnt necessarily a hassle, but it was time consuming/ it took about 3 hours for two people to put it together. In the end, I would recommend this product. Love the finished product!!