After my initial review the seller contacted me and offered a replacement suitcase which did not have the same problem with the lock I am happy with the suitcase now that the lock is working correctly and it has plenty of space and the wheels seem durable
I have not used this suitcase for traveling. Shortly after setting the combination I was unable to open the lock. I found some YouTube videos on methods to check the currently set combination and verified the combination. After trying to adjust each dial in different combinations I tapped the lock with my hand which freed up whatever was binding the lock and I was then able to push the button to release the lock.
This should not be necessary and is annoying.
Seller stands by product
After my initial review the seller contacted me and offered a replacement suitcase which did not have the same problem with the lock I am happy with the suitcase now that the lock is working correctly and it has plenty of space and the wheels seem durable I have not used this suitcase for traveling. Shortly after setting the combination I was unable to open the lock. I found some YouTube videos on methods to check the currently set combination and verified the combination. After trying to adjust each dial in different combinations I tapped the lock with my hand which freed up whatever was binding the lock and I was then able to push the button to release the lock. This should not be necessary and is annoying.