When we first got the product the one box was badly damaged at some point in transit so much there was a big hole in the box and some springs were missing. Contacted the seller before we put it together. We live in Western PA and weather right now is snowy, cold, rainy, or sometimes mild temps all in one week. So wasn’t sure exactly when we would start to put it together. Once we started we realized we were missing springs and the spring tool. We hadn’t got direction either. Contacted the seller and the spring are on their way! The trampoline so far looks awesome and the kids can’t wait to try.
Thank you for your quick responses and rectifying what was most likely damaged while in transit. It was the heavier of the two boxes that was damaged and it looked as though something else heavy slid across the box.
Awesome customer service
When we first got the product the one box was badly damaged at some point in transit so much there was a big hole in the box and some springs were missing. Contacted the seller before we put it together. We live in Western PA and weather right now is snowy, cold, rainy, or sometimes mild temps all in one week. So wasn’t sure exactly when we would start to put it together. Once we started we realized we were missing springs and the spring tool. We hadn’t got direction either. Contacted the seller and the spring are on their way! The trampoline so far looks awesome and the kids can’t wait to try. Thank you for your quick responses and rectifying what was most likely damaged while in transit. It was the heavier of the two boxes that was damaged and it looked as though something else heavy slid across the box.