We bought this bed for our daughter, so she would have more room to play in her bedroom. We loved that it has stairs, and we would not have to worry about her climbing up and down a ladder. So I said goodbye to 1100 and ordered this bed. Then the adventure began.
This bed is shipped via Fed Ex, and until this shipment, Id never had a problem with Fed Ex. The bed comes packaged into 3 boxes / 2 for the bed and 1 for the stairs. The boxes are far to heavy for your average person to safely handle on his/her own. Thank god the boxes were doubly wrapped because the outer wrapping was fairly destroyed in transit.
All 3 boxes were shipped from Canada to North Carolina at the exact same time. We received the 2 bed boxes at the same time. Building the bed was rather difficult as the red stamped labels on the ends of the pieces were not all correct. A few different versions were miss/stamped. The directions are just pictures with numbers / no wording. After putting the wood from the 2 boxes together, we realized we were missing a 3rd box for the stairs.
Anxiously we awaited for the 3rd box. Every morning and evening I would check Fed Exs tracking site, and every time I was met with disappoint. The website, nor Fed Exs customer service could tell me what happened with the 3rd box.
After 8 days, I magically appeared in Tennessee. Upon entering a main warehouse in NC, Fed Ex shipped the box an hour west and AWAY from us. The next day, it was shipped 45 SOUTH of us / literally passing our town! The next it was delivered. This box was torn up worse than the other 2 boxes. Again it was far to heavy for what 1 box should have been. Two pieces were broken thanks to virtually no packing material and rough handling. Other pieces were scratched or dented as well. Thankfully, my woodworking husband saved the day, and managed to repair the 2 pieces. I set to building the stairs. The screws were mislabeled for what we needed to put where. Some of the wood pieces were again miss/stamped.
We have had the bed for a little over a month now (minus a week for the stairs) and so far the only complaint I have is the difficulty of changing the sheets. I realize this company is not at fault for Fed Ex losing our box and then shipping it to other random cities after it was found, which is why I gave it 4 stars. I did take off 1 star due to: the bad and too heavy of packaging, resulting in damaged pieces; as well as, miss/stamped/mislabeled pieces and hardware. Thank you for the excellent customer service
An adventure.
We bought this bed for our daughter, so she would have more room to play in her bedroom. We loved that it has stairs, and we would not have to worry about her climbing up and down a ladder. So I said goodbye to 1100 and ordered this bed. Then the adventure began. This bed is shipped via Fed Ex, and until this shipment, Id never had a problem with Fed Ex. The bed comes packaged into 3 boxes / 2 for the bed and 1 for the stairs. The boxes are far to heavy for your average person to safely handle on his/her own. Thank god the boxes were doubly wrapped because the outer wrapping was fairly destroyed in transit. All 3 boxes were shipped from Canada to North Carolina at the exact same time. We received the 2 bed boxes at the same time. Building the bed was rather difficult as the red stamped labels on the ends of the pieces were not all correct. A few different versions were miss/stamped. The directions are just pictures with numbers / no wording. After putting the wood from the 2 boxes together, we realized we were missing a 3rd box for the stairs. Anxiously we awaited for the 3rd box. Every morning and evening I would check Fed Exs tracking site, and every time I was met with disappoint. The website, nor Fed Exs customer service could tell me what happened with the 3rd box. After 8 days, I magically appeared in Tennessee. Upon entering a main warehouse in NC, Fed Ex shipped the box an hour west and AWAY from us. The next day, it was shipped 45 SOUTH of us / literally passing our town! The next it was delivered. This box was torn up worse than the other 2 boxes. Again it was far to heavy for what 1 box should have been. Two pieces were broken thanks to virtually no packing material and rough handling. Other pieces were scratched or dented as well. Thankfully, my woodworking husband saved the day, and managed to repair the 2 pieces. I set to building the stairs. The screws were mislabeled for what we needed to put where. Some of the wood pieces were again miss/stamped. We have had the bed for a little over a month now (minus a week for the stairs) and so far the only complaint I have is the difficulty of changing the sheets. I realize this company is not at fault for Fed Ex losing our box and then shipping it to other random cities after it was found, which is why I gave it 4 stars. I did take off 1 star due to: the bad and too heavy of packaging, resulting in damaged pieces; as well as, miss/stamped/mislabeled pieces and hardware. Thank you for the excellent customer service