Update: there is no customer service to back up this product
UPDATE 3: to the rescue. They accepted my return. Pro tip: is really good at responding via their social media accounts.
UPDATE: 2 months later, the zipper on one of the (non/removable) cushion covers split so the filling is visible. Since you arent meant to remove the covers I dont know why they even put these low/quality zippers in. keeps telling me to contact the manufacturer despite the fact that this is an brand!! They even went so far as to tell me to *google the manufacturer*, which obviously is . Kafka/esque. If youre going to drop 800 on a couch you would be better off with a higher/end IKEA or wait for a West Elm sale. Still trying to resolve this, wasting time on the phone educating Amaon staff about their own products.
Good quality and comfy. A little smaller in real life than it seems online / thats dumb, I know, as they give measuerments, but it is the same width as my old IKEA couch but feels smaller for some reason, maybe its just because the chaise makes it feel that way. Overall Im very happy with my purchase although I would have liked a choice of legs and washable cushion covers in an ideal world. But I think its worth the price.
Also loved how easy it was to assemble / no IKEA struggles here!
Update: there is no customer service to back up this product
UPDATE 3: to the rescue. They accepted my return. Pro tip: is really good at responding via their social media accounts. UPDATE: 2 months later, the zipper on one of the (non/removable) cushion covers split so the filling is visible. Since you arent meant to remove the covers I dont know why they even put these low/quality zippers in. keeps telling me to contact the manufacturer despite the fact that this is an brand!! They even went so far as to tell me to *google the manufacturer*, which obviously is . Kafka/esque. If youre going to drop 800 on a couch you would be better off with a higher/end IKEA or wait for a West Elm sale. Still trying to resolve this, wasting time on the phone educating Amaon staff about their own products. Good quality and comfy. A little smaller in real life than it seems online / thats dumb, I know, as they give measuerments, but it is the same width as my old IKEA couch but feels smaller for some reason, maybe its just because the chaise makes it feel that way. Overall Im very happy with my purchase although I would have liked a choice of legs and washable cushion covers in an ideal world. But I think its worth the price. Also loved how easy it was to assemble / no IKEA struggles here!