On the basis of previous recommendations for this Office Desk Chair, I opted to purchase through . I had several options for vendors to purchase from: I opted for the one that promoted itself as Toronto CN Tower Shops (with no street address provided.but implying, if not stating.that it was located in Toronto) which could expedite delivery to me in Kingston. I paid for express shipping / which should have meant a two to three day delivery. I specifically chose this vendor so as not to have to deal with any issues involving international borders (the U.S. or other), and because delivery was promised on an expedited timeline. The order was processed on August 31st, 2020 and an expensive expedited delivery fee was paid, in addition to the already costly purchase price (relative to other vendors) paid for the chair (which I considered a convenience charge for being able to access quickly from Toronto.
I received a confirmation email from indicating delivery estimated between Sept 4th and 10th but with no shipping/tracking number information provided (this was initially very worrying). Given the Labour Day weekend pending, I was prepared to accept this modest delay. By Friday, September 11th, the chair had not been delivered as promised (nor expedited). I wrote the vendor (through ) to ask why this delivery (from Toronto to Kingston) was taking so long.and to advise of my continuing anxiety as we were scheduled to be out of town the following week and unavailable to accept delivery of the chair at our condominium buildings front door until at least Wednesday, September 16th. I asked that the vendor arrange for rescheduling of delivery so that acceptance would not be further delayed.
I received a message back from the vendor expressing regret for the delay (acknowledged but not helpful). S/he then advised that I was mistaken / they were not a company located in Toronto Canada, but actually a company located in California USA (something not actually stated by the vendor.and thus, completely misleading me as a purchaser of this product. Had this been stated explicitly, I would have chosen a different vendor (in Canada) from whom to make this purchase.
It was then stated that s/he had made arrangements to ensure the delivery was rescheduled until Wednesday, September 16th with the shipping company. I was grateful for the adjustment and expressed thanks.
Regardless, while travelling, I received a phone message from the delivery firm on September 14th (two days before it was supposed to occur).advising they were at the front door and could I accept the package!!!! As a result, the shipper had to leave the package in an unsecured foyer where it sat at risk of loss for the next two days. Due to the kindness of a neighbour, we were able to secure the package until our return home; but all of this would have been entirely avoidable, had the vendor been truthful from the outset. It is this point I wish to fully emphasize.
The chair itself is fine. The quality is as promised, the instructions for assembly clear. My one observation is that its height is short off the floor; there is only a very limited range of seat height, which makes sitting at my elevate desk, more difficult than originally anticipated. (But thats my issue.for not understanding this limitation prior to purchase). The chair handles are solid (a plus) and comfortable in use. They can also be raised for easier access, as promised.
My suggestion to is to ensure vendors advise accurately on their physical location (and provide accurate starting location for shipping information with tracking numbers, so that purchasers can make more informed decisions prior to ordering. Thank you for your attention to this matter.
Beware Misleading Information published by Vendor
On the basis of previous recommendations for this Office Desk Chair, I opted to purchase through . I had several options for vendors to purchase from: I opted for the one that promoted itself as Toronto CN Tower Shops (with no street address provided.but implying, if not stating.that it was located in Toronto) which could expedite delivery to me in Kingston. I paid for express shipping / which should have meant a two to three day delivery. I specifically chose this vendor so as not to have to deal with any issues involving international borders (the U.S. or other), and because delivery was promised on an expedited timeline. The order was processed on August 31st, 2020 and an expensive expedited delivery fee was paid, in addition to the already costly purchase price (relative to other vendors) paid for the chair (which I considered a convenience charge for being able to access quickly from Toronto. I received a confirmation email from indicating delivery estimated between Sept 4th and 10th but with no shipping/tracking number information provided (this was initially very worrying). Given the Labour Day weekend pending, I was prepared to accept this modest delay. By Friday, September 11th, the chair had not been delivered as promised (nor expedited). I wrote the vendor (through ) to ask why this delivery (from Toronto to Kingston) was taking so long.and to advise of my continuing anxiety as we were scheduled to be out of town the following week and unavailable to accept delivery of the chair at our condominium buildings front door until at least Wednesday, September 16th. I asked that the vendor arrange for rescheduling of delivery so that acceptance would not be further delayed. I received a message back from the vendor expressing regret for the delay (acknowledged but not helpful). S/he then advised that I was mistaken / they were not a company located in Toronto Canada, but actually a company located in California USA (something not actually stated by the vendor.and thus, completely misleading me as a purchaser of this product. Had this been stated explicitly, I would have chosen a different vendor (in Canada) from whom to make this purchase. It was then stated that s/he had made arrangements to ensure the delivery was rescheduled until Wednesday, September 16th with the shipping company. I was grateful for the adjustment and expressed thanks. Regardless, while travelling, I received a phone message from the delivery firm on September 14th (two days before it was supposed to occur).advising they were at the front door and could I accept the package!!!! As a result, the shipper had to leave the package in an unsecured foyer where it sat at risk of loss for the next two days. Due to the kindness of a neighbour, we were able to secure the package until our return home; but all of this would have been entirely avoidable, had the vendor been truthful from the outset. It is this point I wish to fully emphasize. The chair itself is fine. The quality is as promised, the instructions for assembly clear. My one observation is that its height is short off the floor; there is only a very limited range of seat height, which makes sitting at my elevate desk, more difficult than originally anticipated. (But thats my issue.for not understanding this limitation prior to purchase). The chair handles are solid (a plus) and comfortable in use. They can also be raised for easier access, as promised. My suggestion to is to ensure vendors advise accurately on their physical location (and provide accurate starting location for shipping information with tracking numbers, so that purchasers can make more informed decisions prior to ordering. Thank you for your attention to this matter.