Product value and quality excellent customer service over the moon!
I purchased these waders October 2020, they have had fairly heavy use in fall, winter and spring and fall 2021. I had ordered a spare pair, same ones, thinking these could develop a leak during fishing season and would not want to wait if out of stock or something. Sure enough they did develop a leak in the boot on one side and upper thigh on the other. When I received my spare pair I was reminded of the warranty. Long story short, contacted customer service, answered a couple of questions on leakage, sent some pictures an responded next day, shipping a replacement pair, no cost. How great is that. Will definitely shop for other wader needs.
Product value and quality excellent customer service over the moon!
I purchased these waders October 2020, they have had fairly heavy use in fall, winter and spring and fall 2021. I had ordered a spare pair, same ones, thinking these could develop a leak during fishing season and would not want to wait if out of stock or something. Sure enough they did develop a leak in the boot on one side and upper thigh on the other. When I received my spare pair I was reminded of the warranty. Long story short, contacted customer service, answered a couple of questions on leakage, sent some pictures an responded next day, shipping a replacement pair, no cost. How great is that. Will definitely shop for other wader needs.